Complaint Procedure
Service Guarantee
Please note: We do not offer a success guarantee on our practice tests. TraderIQ tests are designed to help students practice mental math skills and prepare for trading firm assessments. While our materials are comprehensive and based on industry standards, we cannot guarantee that using our tests will result in success on actual trading firm assessments.
Important disclaimer: TraderIQ is an independent educational platform and is not affiliated with or endorsed by any of the trading companies mentioned on our website.
Our Commitment
We are committed to delivering high-quality practice materials and maintain strict quality standards. However, if you encounter any issues with our products or services, please don't hesitate to contact us. We will work diligently to resolve any problems and provide the best possible support.
How to File a Complaint
If you have concerns about our products or services, we encourage you to contact us directly first. We handle all complaints professionally and strive to find appropriate solutions promptly.
Contact Information Required
When submitting a complaint, please include the following information:
- Your full name
- Your email address
- Clear description of your complaint
- Detailed explanation of the issue, including relevant dates and circumstances
- Any supporting documentation (order numbers, screenshots, etc.)
EU Consumer Rights
EU consumers have additional options for dispute resolution. Since February 15, 2016, consumers in the European Union can register complaints through the European Commission's Online Dispute Resolution (ODR) platform.
Visit ODR PlatformThis platform is available if your complaint is not being resolved through direct communication with us.