Privacy Policy

1. Data Controller

TraderIQ, located at Sterkenburg 23, The Netherlands, is responsible for the processing of personal data as described in this privacy policy.

2. Personal Data We Process

TraderIQ processes your personal data because you use our services and/or because you provide it to us yourself. Below is an overview of the personal data we process:

• First and last name
• Email address
• Payment information (processed securely by third-party providers)
• Information about your activities on our website
• Learning progress and performance data
• Account preferences and settings

3. Special and Sensitive Personal Data

Our website and services do not intend to collect data about website visitors who are younger than 16 years old, unless they have parental or guardian permission. However, we cannot verify whether a visitor is older than 16.

We advise parents to be involved in their children's online activities to prevent data collection without parental consent. If you believe we have collected personal information about a minor without permission, please contact us atsupport@traderiq.org and we will delete this information.

4. Purpose and Legal Basis for Processing

TraderIQ processes your personal data for the following purposes:

• Handling your payment and subscription management
• Sending you emails necessary to provide our services
• Providing you with the option to create an account
• Delivering educational content and services to you
• Analyzing your behavior on the website to improve our services
• Personalizing your learning experience and progress tracking
• Providing customer support and technical assistance

5. Data Retention Periods

TraderIQ does not store your personal data longer than necessary to achieve the purposes for which your data is collected. We use the following retention periods:

• Account data: Deleted after two years of inactivity
• Billing data: Retained for 7 years (in accordance with Dutch regulations)
• Website activity data: Retained for two months
• Learning progress: Retained while your account is active
• Usage analytics: Generally retained for shorter periods, except for security improvements

6. Sharing Personal Data with Third Parties

TraderIQ does not sell your information to third parties and only provides it when necessary for the execution of our agreement with you or to comply with legal obligations.

We conclude processor agreements with companies that process your data on our behalf to ensure the same level of security and confidentiality. TraderIQ remains responsible for these processing operations.

7. Cookies and Similar Technologies

TraderIQ uses functional, analytical, and tracking cookies to improve your experience and provide our services effectively.

You can opt out of cookies by setting your internet browser to no longer store cookies. You can also delete all previously stored information through your browser settings.

8. Your Rights

You have the right to view, correct, or delete your personal data. You also have the right to withdraw your consent or object to the processing of your personal data, and the right to data portability.

You can send requests for access, correction, deletion, or data transfer tosupport@traderiq.org. We will respond to your request within four weeks.

You also have the right to file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) if you believe we are not handling your data correctly.

9. Data Security

TraderIQ takes the protection of your data seriously and implements appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure, and unauthorized modification.

• TLS (formerly SSL) encryption for secure data transmission
• Secure payment processing through trusted third-party providers
• Regular security updates and monitoring
• Access controls and authentication measures

If you have concerns about data security or notice any indications of abuse, please contact us immediately atsupport@traderiq.org.

10. Changes to This Privacy Policy

We may update this privacy policy to reflect changes in our practices or legal requirements. We will notify you of any significant changes via email or through our platform.